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Privacy Policy

At embark-global.com, we believe privacy is an essential part of a quality travel experience. We are committed to handling personal information with care, discretion, and transparency. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or services.

We support travellers in two ways. We design and operate selected tours ourselves, and we also provide access to trusted third-party travel services through affiliate links. When you book directly with us, we manage the information required to deliver your experience. When you proceed through an affiliate partner, all booking and payment information is handled by that provider. We do not process payments or retain personal data related to those external bookings.

This policy is aligned with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. How We Operate as a Tour Provider and Affiliate Resource

embark-global.com operates as both a tour provider and an affiliate resource.

For tours we operate directly, we collect limited personal information to confirm bookings, communicate with travellers, provide updates, and meet safety obligations.

We also feature carefully selected affiliate partners, including Economybooking.com, trip.com, localrent.com, Tiqets, and other established providers. When you choose to book through these partners, your personal information is collected and managed in accordance with their own privacy policies. We do not access or control that data.

We encourage you to review each provider’s privacy policy before completing a booking.

2. Personal Information We Collect

We collect only information that is reasonably necessary to provide our services or respond to enquiries. This may include:

  • Full name

  • Email address

  • Phone number for direct tour booking

  • Information you choose to share through contact forms, comments, or messages

We do not collect or store payment details, identification documents, or booking records for affiliate services. Those are handled securely by the third-party travel provider.

3. How Your Information Is Collected

Your personal information may be collected when you:

  • Book a tour directly through our website

  • Subscribe to newsletters or updates

  • Contact us via email or enquiry forms

  • Share feedback, questions, or comments

If you provide information on behalf of someone else, you confirm that you have their consent to do so, and that they are aware of this Privacy Policy.

4. How We Use Personal Information

We use personal information for the following purposes:

  • Responding to enquiries and providing customer support

  • Managing and confirming direct tour bookings

  • Sending newsletters or updates you have opted to receive

  • Improving website performance using anonymous analytics

You may unsubscribe from marketing communications at any time using the link mentioned in the emails.

5. Advertising and Personalisation Preferences

We and selected marketing partners may use general browsing information to display advertising that may be relevant to your interests. You can opt out using:

Using the AppChoices app for mobile devices:

Please note:

  • Preferences apply to the specific device or browser used

  • Clearing cookies or switching devices may reset your settings

  • Advertising may still appear, but it will not be personalised

6. Cookies and Analytics

Cookies are used on our website to ensure smooth functionality and to improve user experience. These may include:

  • Essential cookies required for site operation

  • Analytics cookies that provide insight into visitor behaviour

  • Preference cookies that remember your selected settings

You may disable cookies through your browser, although this may affect certain features.

7. Third Party Services and Links

Our website contains links to third-party travel services for your convenience. Once you leave our website, the privacy and security practices of the external provider apply. We are not responsible for how third parties collect or manage personal information.

We recommend reviewing their privacy policies before sharing any data.

8. Sharing Your Information

We do not sell or trade personal information. Information may be shared only:

  • When required by law or regulatory authorities

  • With your clear consent

  • With trusted service providers who support our website or direct tour operations

All service providers engaged by us are required to maintain appropriate standards of privacy and security.

9. Data Protection and Security

We take reasonable steps to protect personal information from unauthorised access, misuse, or loss. Access is restricted to authorised personnel only.

While we apply strong safeguards, no online system can be entirely risk-free. By using our website, you acknowledge the inherent risks of online communication.

10. International Data Transfers

Some affiliate partners operate outside Australia. If you choose to engage their services, your personal information may be processed or stored outside Australia. Their privacy policies govern how your data is handled. Please review their privacy policies before making a booking.

11. Your Rights to Access and Update Information

You may request access to the personal information we hold about you and ask for corrections where necessary. Requests are handled within a reasonable timeframe.

Contact us at: info@embark-global.com

12. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in legislation, services, or internal practices. The most current version will always be available on our website.

Continued use of our services indicates acceptance of the updated terms.

13. Raising Concerns

If you have concerns about how your personal information has been handled, please contact our Privacy Officer. We will review your concern promptly and may request identity verification where appropriate.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner on 1300 363 992 or visit www.oaic.gov.au.

14. Opting Out of Direct Marketing

You may opt out of direct marketing communications at any time by:

  • Using the unsubscribe link in our emails

  • Contacting our Privacy Officer directly

Opting out does not stop all advertising. You may still see general advertising that is not personalised.

15. Contact Our Privacy Officer

For privacy-related enquiries, access requests, corrections, or complaints, please contact our Privacy Officer.

Email: info@embark-global.com